A few extra reminders went out...

Hello dear customers.

We apologize but yesterday we had a glitch where we may have sent a few repeat reminders. I wanted to explain how that happened and the steps we're taking to prevent that from happening.

Every night we send out our batch of scheduled reminders. Last night we ran into an error with our third party email provider. We were sending out too many reminder emails and that caused a connection error part way through the email job. Some of the reminders went through successfully and many did not. At that point, our development team ran the script again after making some changes that should have alleviated the connection problem, but again it only ran part of the way. After hunting down the problem we were able to run it successfully so that all reminders were sent out properly. We made the decision to err on the side of caution by making sure everybody got their reminders at the cost of having some repeat reminders be sent out.

Our development team is in the process of switching to another vendor that can handle more capacity. During the switching process, our email process ran before midnight which caused a repeat of the reminders from yesterday. So all in all, everybody received a duplicate copy of any reminders from yesterday and some received a few more. Again, we apologize for the inconvenience but wanted to let you know we are taking the steps to prevent duplicate reminders from being sent out.

Please let us know at help@qlubb.com if you have any questions.